A. Account and Identity Information

• Full name
• Mobile number
• Email address, if provided
• Profile information
• Account login and verification details

B. Rider Verification Information

For rider registration and approval, we may collect:

• CNIC or national identity details
• Driving licence details
• Motorcycle registration details
• Rider profile photo
• Supporting verification documents
• Police verification or related background-check information, where applicable

C. Location Information

To enable ride booking, rider matching, pickups, drop-offs, navigation, trip tracking, and safety functions, we may collect:

• Approximate location
• Precise device location
• Pickup and drop-off locations
• Live trip location while the app is in use

D. Trip and Delivery Information

• Ride and parcel booking details
• Pickup and drop-off addresses
• Trip date, time, route, and status
• Booking history
• Fare, commission, and settlement information
• Cancellation and no-show records

E. Device and Technical Information

We may collect limited technical information necessary for app performance, safety, and fraud prevention, such as:

• Device type
• Operating system version
• App version
• Crash logs
• Diagnostic information
• Basic device identifiers or push notification tokens, where used by the app or integrated SDKs

F. Communication and Support Information

If you contact us, we may collect:

• Support messages
• Complaint details
• Call or chat records, where applicable
• Documents or screenshots you provide

G. Payment and Transaction Information

Where relevant to the service, we may collect:

• Ride fare and delivery charges
• Payment status
• Cash, wallet, bank, or settlement records
• Refund or adjustment records

We do not store your full card or bank credentials unless this is handled by an authorized third-party payment provider and clearly disclosed in the app.

1. About Paiya

Paiya is a platform through which users may access information about services such as passenger rides, parcel delivery, support, account management, and any additional services introduced on the platform from time to time.

2. Eligibility

You may use the Website only if you are legally capable of entering into a binding agreement under applicable law and of using Paiya services in your jurisdiction.

3. Permitted Use

You may use the Website only for lawful purposes, including:

• Learning about Paiya services
• Contacting support
• Managing your account or submitting requests
• Requesting account or data deletion
• Accessing lawful Paiya-related information

You must not:

• Misuse the Website
• Attempt unauthorized access
• Interfere with Website functionality
• Upload malicious code
• Impersonate another person
• Submit false, misleading, or fraudulent information

4. Service Information

Information on the Website, including fares, service areas, promotions, or feature availability, may change from time to time. Displayed information is for general guidance unless specifically confirmed inside the Paiya app or by official Paiya support.

5. User Submissions

If you submit any information through the Website, including contact forms, support requests, deletion requests, or complaints, you confirm that the information provided is accurate and belongs to you or that you are authorized to submit it.

6. Intellectual Property

All Website content, including branding, logos, text, graphics, layouts, software elements, and related material, is owned by or licensed to Paiya and is protected by applicable intellectual property laws. You may not copy, modify, distribute, reproduce, or commercially exploit Website content without prior written permission.

7. Third-Party Links and Services

The Website may contain links to third-party services, app stores, maps, payment tools, or support platforms. Paiya is not responsible for the content, availability, or policies of third-party websites or services.

8. No Warranty

The Website is provided on an “as is” and “as available” basis. Paiya does not guarantee uninterrupted access, complete accuracy, or error-free operation of the Website.

9. Limitation of Liability

To the maximum extent permitted by law, Paiya shall not be liable for indirect, incidental, special, or consequential loss arising from use of the Website, except where liability cannot be excluded under applicable law.

10. Privacy

Use of the Website is also subject to the Paiya Privacy Policy, which explains how personal data is collected, used, stored, and handled.

11. Account Deletion and Support

Users may use the Website to contact Paiya for:

• Account-related help
• Complaints
• Privacy-related questions
• Requests to delete their Paiya account and associated data

12. Changes to These Terms

Paiya may update these Website Terms from time to time. Updated Terms will be posted on the Website with a revised effective date. Continued use of the Website after such updates means you accept the revised Terms.

13. Governing Law

These Terms shall be governed by the laws of Pakistan. Any dispute arising from Website use shall be subject to the jurisdiction specified by Paiya in its legal documents or applicable law.

14. Contact

For questions regarding these Terms, please contact:

• Email: info@industechnexus.com
• Phone / WhatsApp: +923318314737
• Or you can contact via Paiya Rider App Support

1. Nature of the Platform

Paiya is a technology platform that enables users to request transport, parcel, and related mobility services through the app. Service fulfillment may be carried out by rider partners or service providers using the platform.

Paiya may introduce, modify, suspend, or remove service categories, ride types, or app features at any time.

2. Eligibility and Account Registration

To use Paiya, you must:

• Provide accurate account information
• Use a valid mobile number and verification process
• Maintain accurate account details
• Keep your login credentials secure

You are responsible for all activity that occurs through your account.

3. Booking Requests

When you place a booking request:

• Paiya will attempt to match you with an available rider or service provider
• A booking request is not guaranteed until accepted
• Availability depends on service area, rider supply, operational conditions, and app functionality

4. Fares and Charges

Fares may be calculated using one or more factors such as:

• Base fare
• Distance
• Trip duration
• Waiting time
• Late-night additions
• Service type
• Promotional adjustments

Displayed fares, estimated fares, or final fares may vary based on actual trip conditions and the applicable in-app pricing policy.

Promotions, vouchers, discounts, and referral credits may be subject to limits and expiry, may apply only to eligible users or bookings, and may be withdrawn, revised, or declined if misuse is detected.

5. Cancellations

At launch, Paiya may permit cancellations without customer penalty unless otherwise disclosed in-app. Paiya reserves the right to revise cancellation rules in future, provided such changes are clearly shown in the app or updated policy.

6. Waiting Time

Where applicable, waiting time rules and any waiting-related charges will be determined according to the fare policy shown in-app or in Paiya’s applicable service policy.

7. User Conduct

You must use Paiya lawfully and respectfully. You must not:

• Harass, threaten, or abuse riders or support staff
• Provide false pickup or drop locations
• Use the service for fraud or unlawful conduct
• Request transport or delivery of prohibited, dangerous, illegal, or unsafe items
• Damage a rider’s vehicle or property
• Create duplicate or fraudulent accounts
• Manipulate vouchers, promotions, or referrals

Paiya may suspend or terminate your account for misconduct, fraud, safety concerns, or policy violations.

8. Parcel and Delivery Use

For parcel or delivery bookings:

• You must provide accurate pickup and drop details
• You must not send illegal, dangerous, prohibited, or unsafe goods (or perishable goods without notice)
• You are responsible for accurate recipient details and lawful contents

Paiya may refuse or cancel delivery requests involving suspicious, prohibited, or unsafe items.

9. Safety and Service Limitations

Paiya aims to improve access to rides and delivery services, but it does not guarantee uninterrupted service, specific rider availability, exact pickup times, or uninterrupted app functionality. Users should use normal caution and immediately report any safety or service concern through official Paiya support.

10. Payments, Refunds, and Adjustments

Paiya may support one or more payment or settlement methods. Any refunds, fare adjustments, or credits remain subject to Paiya’s review of the trip, complaint, or transaction. Paiya may deny refunds or promotional claims where fraud, misuse, or incorrect customer information is involved.

11. Account Suspension or Termination

Paiya may suspend, restrict, or terminate a customer account for fraud, abuse or misconduct, repeated misuse of booking services, unsafe behavior, duplicate account abuse, unauthorized promotional use, or legal or operational reasons.

12. Account Deletion

If you create an app account, Paiya provides a way to request account deletion from within the app and through a web-based resource. Requests may require identity verification and some data may be retained where legally required or reasonably necessary for fraud prevention, dispute handling, security, or regulatory compliance. (Google Help)

13. Privacy

Your use of the app is also governed by the Paiya Privacy Policy.

14. Updates to Terms

Paiya may update these App Terms from time to time. Continued use of the app after changes become effective means you accept the updated Terms.

15. Governing Law

These App Terms shall be governed by the laws of Pakistan.

16. Contact

For support, complaints, privacy requests, or account deletion requests:

• Email: info@industechnexus.com
• Phone / WhatsApp: +923318314737
• Or you can contact via Paiya Rider App Support

1. Who This Policy Applies To

This Privacy Policy applies to:

• Users of the Paiya website
• Users of the Paiya customer app
• Customers requesting passenger rides, parcel delivery, or future ride/service categories offered on the platform

2. Information We Collect

3. How We Use Your Information

We use personal and service-related data to:

• Create and manage your account
• Verify your identity where needed
• Process ride and parcel requests
• Match you with riders or service providers
• Provide location-based functionality
• Calculate fares and record transactions
• Provide support and resolve complaints
• Improve app performance, safety, and reliability
• Prevent fraud, abuse, and misuse
• Comply with legal, tax, regulatory, and safety obligations

4. How We May Share Information

We may share relevant information only where necessary, including with:

• Riders or service providers for booking fulfillment
• Vendors or service providers helping with hosting, maps, messaging, analytics, app operations, or support
• Payment or settlement partners, where applicable
• Legal, regulatory, or law-enforcement authorities where required by law or for safety, fraud, or legal compliance

We do not sell personal data to third parties.

5. Data Security

Paiya takes reasonable measures to protect user data against unauthorized access, misuse, loss, or disclosure. However, no digital platform can guarantee complete security. Google Play expects privacy policies to explain how sensitive user and device data is treated and protected. (Google Help)

6. Data Retention

Paiya retains personal and service data only for as long as reasonably necessary for account management, trip history and support, refunds, complaints, and dispute handling, fraud prevention and safety, and legal, regulatory, tax, or audit requirements.

Certain data may be retained longer where necessary for legitimate legal or operational reasons.

7. Account and Data Deletion

You may request deletion of your account and associated data through the account deletion option in the app, the Paiya deletion page on the website, or official support contact details.

If Paiya allows account creation, users must be able to request deletion of their account from within the app and through a web link resource outside the app. Paiya provides both channels for eligible deletion requests. (Google Help)

• Email: info@industechnexus.com
• Phone / WhatsApp: +923318314737
• Or you can contact via Paiya Rider App Support

Paiya may retain limited data where required for fraud prevention, legal compliance, tax records, dispute handling, or security. If you believe any information associated with your account was changed or deleted without your knowledge, contact us immediately.

8. Children's Privacy

Paiya is not intended for children under 13, and we do not knowingly create accounts for or intentionally collect personal data from children under 13. If such data is identified, we will take reasonable steps to delete it.

9. Third-Party Services

Paiya may use third-party services for app hosting, mapping, OTP or messaging, analytics, diagnostics, or support operations. Where such services process data on Paiya’s behalf, Paiya seeks to use them only as necessary for service delivery, app operation, security, and improvement.

10. Changes to This Privacy Policy

Paiya may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date.

11. Contact

If you have any privacy question, complaint, or deletion request, please contact:

• Email: info@industechnexus.com
• Phone / WhatsApp: +923318314737
• Or you can contact via Paiya Rider App Support